Proactive screening and analysing of field feedback forms the basis for our technical service. As part of our proactive technical service, we regularly share technical knowledge to our customers and operators of “Becker Trading Group”products, as well as for internal use, and other technical documentation.
Our technical service personnel have wide product and solution related knowledge. Equally we have personnel with deep technical knowledge related to supporting systems, measurement technologies and other special areas. Based on your situation and identified issues, we can provide technical service and related analysis. On-site technical problem solving and deep technical investigations are also part of our technical support offering.